Thank You for your feedback. We reviewed our records and found that indeed you stayed with us for one night, a Thursday. Upon arrival it was stated that you may or may not need the Sunday reservation for your second visit. The Staff recommended canceling that day, Thursday so that there would be no problem with the posted and stated 72 hour cancellation Policy. Unfortunatly we were not notified that the Sunday reservation was no longer desired until Friday. At that time we released the room to all on- line agencies and the Morro Bay Visitor Center to be sold. Regrettably the room did not sell even after every avenue was exhausted. We always hope to work through guest relations issues with our guests directly as we have a strong guest satisfaction reputation. When a guest is unhappy and they notify us of any issue they have we move immediately to correct the situation. We are sorry that we were not notified of any issues with our service or our accomodations and were unable to find a remedy in this instance. we will continue to strive for a 100% guest satisfaction rate in the future.

John