Darlings Of Chelsea

Very disappointed at the credibility of Darlings Of Chelsea. After price comparing Fama product I have found that they have increased there retail price to give a fake discount of 41% as a keen shopper I know that I will not shop with this company and advise other shopper to watch out for fake discounts. The internet is a wonderful way to price compare. It is hard when a company changes a name of a product and marks it up nearly 50% to mark it down 41%! I only find it fare to leave a very bad review. I have not contacted trading standards as of yet!

Dreadful customer service. Purchased a three piece suite and had quality problems with all three pieces but, after a number of repairs, Darlings suddenly refused to carry out any more. 18 months later and, although the Ombudsman agrees there are faults, the award was another suite from Darlings to the same value, which Darlings say I must choose within 12 wks. I searched for two years to find this one in the right colour and style. I have a replacement arm for one sofa which I have been storing since January 2015 waiting to be fitted by their appointed technician. And they changed their website once they refused to carry out further repairs, as it boasted of the factory's 'excellent standards of craftsmanship' - I think not! Shame, because the style and colour are just right. I wouldn't recommend Darlings if you expect really good quality furniture.

Beautiful sofas, friendly staff. I have recommended Darlings of Chelsea to all my friends and clients, I am an Interior Designer and Darlings are the most professional company I have ever worked with.